Gold Medal Winner 2019
For the third year in a row we’re a Gold Medal winner in the Wine-Searcher Retailer Awards. In fact we’ve won in three catagories consistently for three years in a row.
Gold 2019 American List in London
Gold 2019 Californian List in London
Gold 2019 New World List in London
To have been awarded a gold medal, we demonstrated the following:
- A wide range of high-quality wines or spirits based on critic scores
- Significant depth and breadth across regions
- Consistency throughout the year
- Outstanding customer service, as reflected in the Merchant Star Rating.
Merchant Star Ratings
Looking for great service? Wine-Searcher has your back.
Lots of websites let people write their own ratings of stores. We keep in mind that these are much more likely to represent how much one person liked the store, rather than the level of service on offer. Wine-Searcher ratings are based on daily calculations from the information we store in our database.
Online stores and merchants are rated by Wine-Searcher on a scale of 1 – 5, with five being our top trusted merchants. Poorly performing merchants lose stars until they reach our lower limit of one star. At that point, they are removed from Wine-Searcher.
Trusted Star Ratings
Ratings are a data-driven measure of the customer experience a merchant provides, with a mix of factors counting towards an overall star rating. Every day, Wine-Searcher runs automatic software checks that can add or subtract points to a merchant’s score depending upon their response. A mystery shopping program also monitors how swiftly merchants respond to orders and ensures that merchants are able to supply the wines that they are listing.
That’s how you win a Gold Medal 🙂